Terms of Use

1. Nature of the Platform

HireIndyPros (“we,” “us,” “our,” or the “Platform”) is an online marketplace that allows consumers (“customers”) to connect with independent service professionals (“pros”) for home-related and similar services. We provide tools for posting jobs, sending and receiving quotes, messaging, managing project status, requesting receipts or invoices, and posting reviews.

We are not a general contractor, employer, or joint venture partner of the pros who use the Platform. Pros act as independent businesses that decide which jobs to accept, set their own prices and schedules, and are solely responsible for the work they perform. We are not a party to contracts between customers and pros.

The Platform does not guarantee that any particular pro will be available, qualified, licensed, insured, or suitable for your needs. You are responsible for evaluating pros, checking their credentials, and making your own hiring decisions.

2. Eligibility and Account Responsibilities

To use the Platform, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. By creating an account, you represent and warrant that the information you provide is accurate, complete, and kept up-to-date.

• You are responsible for all activity that occurs under your account.
• You must keep your login credentials confidential and use a strong, unique password.
• You must promptly notify us if you believe your account has been accessed without permission.
• We may suspend or terminate accounts that are incomplete, inaccurate, or used in violation of these Terms.

3. Use of the Platform and Acceptable Conduct

You agree to use the Platform only for lawful purposes and in a manner consistent with these Terms. You must not, and must not attempt to:

• Misrepresent your identity, qualifications, licensing status, insurance, bonding, or business;
• Post jobs or offers that are fraudulent, misleading, unsafe, or unrelated to legitimate services;
• Harass, threaten, or abuse other users, or send spam or unwanted solicitations;
• Upload content that is defamatory, obscene, hateful, or violates any law or third-party rights;
• Interfere with or disrupt the Platform, including through hacking, scraping, or automated access;
• Reverse engineer, decompile, or otherwise attempt to access the Platform’s source code;
• Use the Platform to engage in any illegal activity or to violate local, state, or federal laws.

We reserve the right (but have no obligation) to monitor, remove, or modify content or accounts that we believe violate these Terms or may harm other users or the Platform.

4. Jobs, Quotes, and Payments

The Platform provides tools for customers to request quotes and for pros to respond with their pricing, scope of work, and terms. Unless we clearly state otherwise in a separate agreement or feature:

• Any contract for services is solely between the customer and the pro.
• Customers are responsible for verifying pro qualifications and agreeing on scope, price, and schedule.
• Pros are responsible for honoring their commitments, performing work in a professional manner, and complying with all applicable laws and regulations.

If the Platform later offers in-app payments, escrow, or other financial features, additional terms may apply. Unless expressly stated, we are not a bank, escrow agent, or financial institution and do not guarantee or insure any payment.

5. Reviews, Ratings, and User Content

The Platform allows customers to leave reviews and star ratings, and allows pros and customers to exchange messages and upload certain content (such as photos or documents). By posting content, you represent and warrant that you have the right to do so and that your content:

• Is truthful and based on your actual experience;
• Does not infringe any intellectual property, privacy, or publicity rights of others;
• Is not defamatory, harassing, hateful, or otherwise unlawful.

You grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, modify, and distribute such content as necessary to operate and promote the Platform (for example, showing pro reviews or job photos).

We may remove or edit reviews or content that we believe violate these Terms or our policies, but we are not obligated to monitor every post and are not responsible for the accuracy of user-generated content.

6. Badges, Background Checks, and Verification

The Platform may display badges (for example, “Licensed,” “Insured,” “Bonded,” or “Background Check”) based on information provided by pros or third-party verification services. These badges are intended as convenient indicators only and are not a guarantee, endorsement, or warranty by us.

• Pros are responsible for ensuring that their licenses, insurance, and bonding are valid and current.
• Any background checks, if offered, may be limited in scope and time and may not identify all risks.
• Customers should perform their own due diligence and not rely solely on badges or indicators on the Platform.

We make no promises that any pro is safe, trustworthy, or suitable, even if a badge appears on their profile.

7. Disclaimers and No Warranties

To the maximum extent permitted by law, the Platform and all content, features, and services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, or statutory. We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, we do not warrant that:

• The Platform will be uninterrupted, secure, or error-free;
• Any defects will be corrected in a particular timeframe;
• The information on the Platform (including reviews or pro descriptions) is accurate, complete, or reliable;
• Any pro or customer will actually complete a transaction or perform services satisfactorily.

8. Limitation of Liability

To the maximum extent permitted by law, in no event will we or our owners, officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Platform, whether based on warranty, contract, tort, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any and all claims arising out of or relating to the Platform or these Terms will be limited, to the fullest extent permitted by law, to the greater of:

• The amount you paid to us (if any) for use of the Platform during the twelve (12) months before the claim arose, or
• One hundred U.S. dollars (USD $100).

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. In those cases, our liability will be limited to the fullest extent allowed by law.

9. Disputes Between Customers and Pros

The Platform is not a party to agreements between customers and pros and is not responsible for the performance, quality, or outcome of any work or services. Any disputes regarding pricing, workmanship, scheduling, damages, or refunds are solely between the customer and the pro.

We may, at our discretion, offer limited support or guidance, but we are not obligated to resolve any dispute and are not liable for the actions or omissions of any user. You agree that you will not hold us responsible for any such disputes or for any related claims or damages.

10. Indemnification

You agree to defend, indemnify, and hold harmless HireIndyPros and its owners, officers, employees, partners, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your use of or access to the Platform;
• Your violation of these Terms or any applicable law;
• Your content, reviews, or communications on or through the Platform;
• Your interactions or agreements with any other user, including customers or pros.

11. Intellectual Property

The Platform, including its design, logos, text, graphics, software, and other content (excluding user-generated content), is owned by or licensed to us and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Platform or any part of it, except as permitted by these Terms or applicable law.

You may use the Platform for your personal or business use in connection with finding or providing services, but you may not use it for any competing marketplace or similar service.

12. Termination and Suspension

We may suspend or terminate your account or access to the Platform at any time, with or without notice, if we believe you have violated these Terms, pose a risk to other users, or for any other legitimate business reason. You may stop using the Platform and request account deactivation at any time.

Certain provisions of these Terms that by their nature should survive termination (such as intellectual property, disclaimers, limitations of liability, and indemnification) will continue to apply after your account is closed.

13. Governing Law and Dispute Resolution

These Terms will be governed by and interpreted in accordance with the laws of the state or jurisdiction where the Platform is primarily operated, without regard to its conflict-of-laws rules.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform will, to the extent permitted by law, be resolved in the courts located in that same state or jurisdiction, and you consent to the personal jurisdiction of those courts.

You and we each waive any right to a jury trial to the extent permitted by law.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date at the top of this page and may provide additional notice (such as email or in-app notifications) for material changes. Your continued use of the Platform after the effective date of any changes means you accept the updated Terms.

15. Contact Us

If you have questions or concerns about these Terms or the Platform, please contact us using the contact information provided on the Site.